![]() ![]() ![]() But Gorman’s share figure is based on Siebel’s way of measuring the market-counting only the largest six vendors. Only nine out of its 100 “success stories” are found in the states. For instance, the majority of SAP’s reference customers for its customer software are in Europe. Some of what Gorman says has the ring of truth. And PeopleSoft has entered in the low end of the market.” SAP’s only real successes have been in Germany. “We’ve seen competitors like Oracle back out of the market. “We’re the leader in the market with 70% of market share,” says Richard Gorman, senior VP of products at Siebel. Now, SAP, PeopleSoft and Microsoft want a piece of the action. ![]() Siebel forged a profitable new business, helping large companies track their interactions with customers. Is Siebel the 900-pound gorilla of customer relationship management-or more like King Kong just before his fall? ![]()
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